商务人士售后服务常用商务英语口语

以下是一些常用的商务英语口语，用于讨论售后服务的情况：

1. Could you tell me more about your after-sales service?

您能给我更多关于您们的售后服务的信息吗？

2. How long is the warranty period for your products?

您们的产品保修期是多长时间？

3. What kind of support can I expect during the warranty period?

在保修期内，我可以期待什么样的支持？

4. Can you provide on-site technical assistance if needed?

如有需要，您们能提供现场技术支持吗？

5. Are there any specific terms and conditions for the after-sales service?

售后服务有具体的条款和条件吗？

6. What is your policy on replacing faulty products?

对于有问题的产品，您们有什么样的替换政策？

7. How long does it usually take to repair or replace a product?

通常需要多长时间来修理或更换产品？

8. Is there a dedicated customer support team that I can contact?

有专门的客户支持团队吗？我可以联系他们吗？

9. Could you provide me with the contact information for your after-sales service department?

您能给我提供您们售后服务部门的联系信息吗？

10. What is your process for handling customer complaints?

您们是如何处理客户投诉的？

11. Do you offer any extended warranty plans?

您们有提供任何延长保修计划吗？

12. Can you provide references from other customers who have used your after-sales service?

您能提供其他使用过您们售后服务的客户的推荐吗？

13. What are the steps I need to take if I have a problem with your product?

如果我遇到产品问题，我需要采取哪些步骤？

14. Are there any additional charges for after-sales service?

售后服务会有额外的费用吗？

15. Can you walk me through the return and refund process?

您能为我解释一下退货和退款的流程吗？